This User Agreement (hereinafter referred to as the Agreement) is concluded between RENOVISTA SOLUCIONES MODERNAS S.L. (fiscal identification number: B-05390190; address: 46190, Valencia, Polígono Industrial El Oliveral, calle L, nave 66/59) - the copyright holder of the Internet resource Renovista.pro, located in the telecommunications network Internet at the address: https://renovista.pro (hereinafter referred to as the Seller's website) on the one hand, and an individual or representative of a legal entity or an individual entrepreneur - a user of the telecommunications network Internet (hereinafter referred to as the User), who visited the Seller's website in order to familiarize themselves with the range of goods, place an order and make a purchase of goods remotely on this Internet resource, on the other hand.
1. Terms and Definitions
1.1. Seller - RENOVISTA SOLUCIONES MODERNAS S.L. or another legal entity or individual entrepreneur selling the Goods presented in the Internet telecommunications network at the address: https://renovista.pro.
1.2. User - a capable individual or a representative of a legal entity or individual entrepreneur who visited the resource https://renovista.pro in order to familiarize themselves with the range of goods offered for sale, as well as to purchase goods remotely.
1.3. Buyer - a capable individual or a representative of a legal entity or individual entrepreneur who placed an order for the purchase of goods remotely under the conditions set out below.
1.4. The Renovista.pro online store is an information resource (trading platform) located in the Internet telecommunications network at https://renovista.pro, where the goods offered by Sellers for purchase are presented in electronic form, and also using the capabilities of which the Seller carries out trade in goods remotely, allowing Buyers online in their browser or through a mobile application to form a purchase order, select the method of payment and delivery of the ordered Goods, pay for the order (hereinafter referred to as the Online Store).
1.5. Website - https://renovista.pro.
1.6. Goods - a list of goods presented for sale in the Online Store.
1.7. Order - individual items from the assortment list of Goods that are selected for purchase by the Buyer.
1.8. Offer - a public offer of the seller to sell the Goods, addressed to a capable individual or a representative of a legal entity or an individual entrepreneur.
1.9. Acceptance - full and unconditional acceptance by a capable individual or a representative of a legal entity or an individual entrepreneur of the seller's public offer to sell the Goods.
1.10. Agreement - this user agreement, which has the force of an accession agreement between the Seller and the Buyer and contains the same conditions for all Buyers. The current version of the Agreement is posted on the Internet page at https://renovista.pro. The Rules for the sale of goods by remote means in accordance with the current legislation of the Kingdom of Spain shall apply to this agreement and services.
1.11. The Administration of the Online Store Website is the employees authorized to manage the Internet resource located in the Internet telecommunications network at https://renovista.pro, acting on behalf of the Seller.
1.12. The Manager is the Seller's employee providing the Buyer with information services regarding placing an Order, purchasing the Goods, delivering the Goods to the Buyer, as well as other services related to the operation of the Online Store.
1.13. The Delivery Service is an organization or individual entrepreneur providing services for the delivery of the Goods to the Buyer.
2. General Provisions
2.1. The Seller sells the Goods to any Buyer who has placed an Order through the Renovista.pro Online Store under the terms and conditions set forth in this Agreement.
2.2. By visiting the website, the User agrees to the terms and conditions specified in this user agreement. Otherwise, the User is obliged to immediately stop using the website (leave the website). Each time the User accesses and/or actually uses any of the services, the User agrees to the terms and conditions of this Agreement, as amended at the time of actual use of the Website.
2.3. The provisions of this user agreement concerning the sale of goods remotely, including using electronic document management in the online store, are an official offer (public offer) in accordance with the current legislation of the Kingdom of Spain to any individual or legal entity or individual entrepreneur specified in paragraph 2.1. of this agreement.
2.4. The website administration reserves the right to change, add or delete clauses of this Agreement at any time without notifying the User. The User's continued use of the Website shall constitute acceptance of the Agreement and any changes made to this Agreement. The User is responsible for checking this Agreement for any changes.
2.5. The public offer shall be deemed accepted by an individual or a representative of a legal entity or individual entrepreneur specified in paragraph 2.1. of this Agreement from the moment the said individual places an order in the Online Store (in case of access without registration) or if the said individual has registered on the Online Store website, and if the individual has not registered on the Online Store website, the order was not placed on the Online Store website, and was made after reviewing the contents of the Website via a phone call and was processed by the manager - from the moment the manager completes the processing of the Order.
2.6. By placing an order through the Online Store, including by filling in the forms provided for this, the Buyer fully agrees with the terms of this offer and has no objections regarding the processing of the Buyer's personal data by the Seller, including personal information that is considered personal data in accordance with the current legislation of the Kingdom of Spain. At the same time, the Buyer agrees with the terms of sale of the Products set out in this Agreement, understands and agrees that the Products are sold through the Online Store both by RENOVISTA SOLUCIONES MODERNAS S.L. and by other legal entities or individual entrepreneurs.
2.7. By accepting this offer, the Buyer confirms that all data specified by him when placing the order is correct, is the Buyer's authentic data, and was specified by him voluntarily.
2.8. The agreement concluded on the basis of the Buyer's acceptance of the said offer is an adhesion agreement, is the same for all Buyers and regulates the procedure for the participants to conclude a purchase and sale transaction using electronic document management, as well as the rights and obligations of the participants in the transaction. The Buyer accedes to this agreement without any reservations and/or exceptions. The agreement is considered concluded from the moment the Buyer accepts the terms of the above-mentioned offer and is valid until the Parties fulfill their obligations.
2.9. By placing an order, the Buyer agrees that the Seller may entrust the execution of the agreement to a third party, while remaining responsible for its execution.
2.10. The offer (this User Agreement) may be withdrawn by the Seller at any time, and the withdrawal is the basis for the Seller's refusal of obligations under already concluded agreements. The Seller undertakes to place a notice of withdrawal of the offer in the online store, indicating the exact time of withdrawal of the offer, at least 12 hours before the event of withdrawal (suspension) of the Offer.
3. Subject of the Agreement
3.1. The subject of this Agreement is to provide the User of the Online Store with the opportunity to access the Products posted in the catalog of the Online Store to familiarize themselves with the assortment, and to provide the opportunity for the Buyer to order and purchase Products from the specified catalog.
3.2. When the Buyer orders Products in the Online Store, the Seller undertakes to transfer the Products ordered by the Buyer into his ownership, and the Buyer undertakes to accept and pay for the products in the manner and within the timeframes specified in this Agreement.
3.3. The ownership of the Products ordered in the Online Store shall pass to the Buyer from the moment of actual transfer of the Products to the Buyer and the latter's payment of the full cost of the Products. The risk of accidental loss of or damage to the Products shall pass to the Buyer from the moment of actual transfer of the Products to the Buyer.
4. Product Information
4.1. All information materials presented on the Website are for reference only and cannot fully convey reliable information about the properties and characteristics of the Products, including colors, sizes and shapes. If the Buyer has any questions regarding the properties and characteristics of the Products before placing an Order, the Buyer must seek advice through the feedback form on the Website or by phone. Information about the product, including its operating conditions and storage rules, is communicated to the Buyer by posting it on the product, on electronic media attached to the product, in the product itself, on the container, packaging, tag, label, in the technical documentation or in another way, in accordance with the current legislation of the Kingdom of Spain. Information on mandatory confirmation of conformity of goods is provided in the manner and by the methods established by the current legislation of the Kingdom of Spain on technical regulation, and includes information statements on the number of the document confirming such compliance, its validity period and the organization that issued it.
5. Registration, order formation and delivery of goods
5.1. Before placing an Order, the Buyer must familiarize themselves with the terms of purchase of the Goods specified in this Agreement, as well as those posted on the website https://renovista.pro, including the price of the Goods, its description and characteristics.
5.2. The Order can be placed by the Buyer either independently using the appropriate procedures applied in the Online Store, or by phone indicated on the website https://renovista.pro.
5.3. The Buyer places an independent order by selecting the Goods and placing them in the basket in accordance with the technical procedures applied in the Online Store.
5.4. Registration in the Online Store is not mandatory for placing an order and purchasing the Product, but is voluntary. At the same time, registration allows you to take advantage of additional features (tracking purchases, receiving cumulative discounts and promotional codes, etc., the full list of which is determined by the Seller separately). Any Buyer who has filled in the required fields with the values First Name, Last Name, delivery address, email, phone number and other personal information in an amount sufficient for the Seller to process the order and deliver the Product has the right to place an Order in the Online Store. The information provided by the Buyer to the Seller must be complete and accurate. When placing an order, the Buyer confirms their consent to the collection and processing of personal data necessary for placing an Order and delivering the Product and expresses consent to the transfer of their personal data to the Delivery Service.
5.5. The Seller guarantees the confidentiality and protection of the information received from the Buyer in accordance with the current legislation of the Kingdom of Spain.
5.6. The Buyer undertakes not to disclose to third parties the login and password specified during registration in the Online Store on the resource.
5.7. The Seller shall not be liable for the inaccuracy of the information provided by the Buyer when placing an order and purchasing the Product. In the event of the Seller's failure to fulfill its obligations due to the Buyer providing inaccurate information, the Seller shall not be liable for the failure to fulfill the Order.
5.8. After receiving the order in the Online Store, the Seller's manager makes a phone call to the Buyer. If the manager fails to get through within 3 (three) days (5 calls at different times) due to the fault of the Buyer (the Buyer does not pick up the phone, hangs up, etc.), the order is canceled. The manager servicing this Order clarifies the details of the Order, the availability of the ordered Product in the Seller's warehouse, the time required to process the order, agrees on the date and time of delivery of the Product to the Buyer.
5.9. The website, thanks to its technical functionality, accepts Orders around the clock. The online store processes Orders on weekdays and Saturday during business hours, Sunday is a day off. If the Buyer places an Order for a product after 6:00 PM on weekdays, after 3:00 PM on Saturday, Sunday, or on a non-working holiday, the order is considered received by the Seller at 9:00 AM on the next business day.
5.10. If the Product is out of stock, the Online Store manager notifies the Buyer about this. After receiving the notification from the Seller's manager about the unavailability of the Product ordered by the Buyer, the Buyer has the right to replace it with another Product or cancel the Order.
5.11. The Buyer has the right to refuse the ordered product at any time before it is transferred to the Buyer, having previously notified the Seller about this (by phone or by e-mail). In this case, the Buyer shall reimburse the expenses incurred by the Seller for the execution of the Order.
5.12. The Seller shall not be liable for the Buyer's failure to receive an electronic notification of acceptance of the order to the e-mail address due to interruptions in the Internet service, as well as for other reasons beyond the control of the Seller.
5.13. The Buyer agrees to accept the goods at the address specified when placing the Order. The Buyer is obliged to provide the person carrying out the delivery with free and unimpeded access to the premises specified for delivery.
5.14. The conditions for the delivery of goods, unloading, lifting to the floor and other actions are determined in accordance with the information posted in the Online Store, and can also be obtained by the Buyer from the Seller's manager during a phone call. The Buyer understands and agrees that the delivery of the Goods is a separate service that is not an integral part of the purchased Goods, and for which a separate fee may be charged.
5.15. The delivered goods are transferred to the Buyer at the address specified by him in the Order. If the Buyer is not present at this address, the Goods are transferred to a third party specified in the order. The Goods may be to a person who can provide information about the order (order number, recipient's First and Last Name and/or ID), and who is located at the address specified by the Buyer as the delivery address for the goods (hereinafter referred to as the authorized person). The Buyer confirms that the person located at the address specified by the Buyer as the delivery address for the goods and who can provide the above-mentioned information about the order is an authorized representative of the Buyer and has full authority to accept the Goods on behalf of the Buyer.
5.16. The Buyer has the right to pick up the Goods on their own only after agreeing on the date and time with the Seller's Manager. The terms of pickup are determined in accordance with the information posted in the Online Store, and can also be obtained by the Buyer from the Seller's manager during a phone call.
5.17. The Seller ensures that the goods are packaged in packaging that is typically used for similar goods and that preserves the consumer properties of the goods when the storage and transportation conditions are met.
5.18. The goods included in the Order are transferred to the Buyer (authorized person) on the basis of a consignment note drawn up in written, printed and/or electronic form. When accepting the goods, the Buyer (authorized person) is obliged to inspect them, make sure that the delivered goods correspond to the formed Order and the consignment note (in terms of assortment, quantity, completeness, cost), sign the consignment note and perform all other actions necessary to accept the goods. By signing the consignment note, the Buyer (authorized person) confirms that the goods received by him meet his requirements in terms of assortment, quantity, price, and have the proper expiration date. The risk of signing the consignment note without checking (including by an authorized person) lies with the Buyer; claims regarding non-compliance of the delivered goods with the terms of the Order in this case are not accepted by the Seller.
5.19. The Seller's obligations to the Buyer are considered fulfilled immediately after the actual transfer of the goods to the Buyer.
5.20. The right of ownership of the goods, the risks of loss, damage or accidental destruction of the Goods shall pass from the Seller to the Buyer at the time of actual transfer of the Goods to the Buyer (authorized person).
5.21. In case of refusal to pay for the order upon arrival of the Delivery Service personnel, delivery shall be paid by the Buyer according to the rates in accordance with the information posted in the Online Store.
6. Price of the Goods and payment procedure
6.1. The price of the Goods sold by the Seller in the Online Store is indicated in the currency - euro. If the relevant Seller applies the general taxation system, the price includes value added tax.
6.2. The price of the Goods is indicated on the website of the Online Store. The price of the Goods and the final order amount are indicated at the final stage of placing the Order in accordance with the technical procedures applied in the Online Store, and can also be obtained from the Seller's manager. In case of incorrect price indication, the Seller's manager shall inform the Buyer about it in order to place the Order at the correct price or cancel the Order.
6.3. The price of the Goods may be changed by the Seller unilaterally at any time before confirmation of the possibility of fulfilling the order placed by the Buyer. At the same time, the price of the Goods already ordered and paid for by the Buyer shall not be subject to change.
6.4. The Seller has the right to provide discounts on Goods and establish a bonus program. Information about promotions, discounts and the procedure for receiving bonuses shall be specified in accordance with the information posted in the Online Store.
6.5. The Buyer shall pay for the Order placed by him before or directly upon transfer of the Goods to him, unless otherwise provided by a separate agreement in force between the Buyer and the Seller.
6.6. The payment methods valid at the time of the Order placement shall be specified in accordance with the information posted in the Online Store. The payment method selected by the Buyer when placing the Order from the options offered by the Seller in the specified section of the Online Store or by phone is applied to the Order. The Seller reserves the right to change the list of available payment methods at any time without amending this Agreement.
6.7. If necessary, the Buyer can clarify the final amount to be paid for the Order (taking into account all discounts, bonuses and services) with the Online Store manager.
7. Return and exchange of goods, refund
7.1 Exchange and return of Goods is carried out in accordance with the current legislation of the Kingdom of Spain.
8. Responsibility
8.1. In no event shall the Seller be liable for any damages (including, but not limited to, damages for loss of profits, data or business interruption) arising out of the use, inability to use or results of use of the Web-sayta.
8.2. The Seller shall not be liable for delays or failures in the process of performing a transaction that arise due to force majeure, as well as any case of malfunctions in telecommunications, computer, electrical and other related systems.
8.3. The Seller shall not be liable for the actions of transfer systems, banks, payment systems and for delays associated with their work.
8.4. The Seller shall not be liable for damage caused to the Buyer or third parties due to improper installation, use, storage of the Goods purchased from the Seller.
8.5. The Seller shall not be liable for improper, untimely fulfillment of Orders and its obligations in the event that the Buyer provides inaccurate or false information.
8.6. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of the Kingdom of Spain and the provisions of this Agreement.
8.7. The Seller or the Buyer are released from liability for full or partial failure to fulfill their obligations if the failure is a consequence of force majeure circumstances such as: war or military action, earthquake, flood, fire and other natural disasters that arose regardless of the will of the seller and / or the buyer after the conclusion of this agreement. The Party that cannot fulfill its obligations shall immediately notify the other Party thereof.
9. Dispute Resolution
9.1. The Buyer's claims shall be sent in writing to the Seller's postal address or e-mail address info@renovista.pro. The claim must indicate the full name (title) of the buyer, the order number and date, the date of payment and the date of transfer of the goods, as well as a description of the identified defects, the date and circumstances of their discovery. Photos may be attached to the claim.
9.2. All disputes arising between the Buyer and the Seller shall be resolved through negotiations. In the event that a dispute cannot be resolved through negotiations, the Buyer and/or the Seller shall have the right to seek resolution of the dispute in the courts in accordance with the current legislation of the Kingdom of Spain.
10. Other conditions
10.1. The Seller reserves the right to unilaterally make changes to this Agreement with mandatory publication on the Website. The Buyer undertakes to independently monitor all changes. In addition, changes to this Agreement may also be made by mutual agreement of the Parties in the manner prescribed by the current legislation of the Kingdom of Spain.
10.2. Everything that is not regulated by this Agreement shall be determined in accordance with the current legislation of the Kingdom of Spain.